Documentation Index
Fetch the complete documentation index at: https://docs.openchatwidget.com/llms.txt
Use this file to discover all available pages before exploring further.
Storefront customer support agent
You’re a storefront website needing a customer support agent on your website. The customer support agent can answer common Q/A’s with business context, check orders, process refunds, recommend products, and help customers understand shipping, sizing, and return policies.SaaS onboarding assistant
You’re a SaaS company with a product dashboard and you want an assistant that helps users get started. The agent can explain features, guide users to the right page in your app, answer setup questions, and suggest the next action based on where the user is getting stuck.Documentation and knowledge base agent
You’re a developer tool or API company and you want users to ask questions instead of digging through docs manually. The agent can answer questions using your docs, API guides, examples, changelogs, and troubleshooting pages, then point users to the exact page or code sample they need.Order and account assistant
You’re a commerce or subscription business and you want users to self-serve common account actions. The agent can check order status, find invoices, update billing details, cancel subscriptions, reschedule deliveries, and escalate to support when a workflow needs a human.Booking and scheduling agent
You’re a business that books appointments, demos, or reservations. The agent can answer questions about availability, pricing, and policies, then help users book a time, reschedule, cancel, or confirm upcoming appointments.Lead qualification agent
You’re a B2B company that wants to convert more website visitors into pipeline. The agent can answer high-level product questions, ask qualifying questions, route enterprise leads, collect contact details, and push qualified prospects into your CRM or scheduling flow.Internal operations assistant
You’re building an internal tool for your team and want chat to sit on top of company workflows. The agent can look up tickets, query dashboards, summarize account health, draft updates, and trigger internal actions across support, sales, and operations systems.Product recommendation agent
You’re an ecommerce or marketplace business and want a guided shopping experience. The agent can ask what the customer is looking for, narrow options by budget or preference, explain tradeoffs between products, and recommend the best match.Education or course assistant
You’re running a learning product, cohort, or course platform. The agent can answer curriculum questions, recommend the next lesson, explain concepts, surface practice material, and help students stay unblocked without waiting for an instructor.Healthcare or service triage assistant
You’re running a service business where users need to get routed to the right next step quickly. The agent can ask intake questions, explain services, route users to the right team, collect the information needed for follow-up, and guide users into the correct booking or support flow.Agent capabilities
Once you know the job your agent needs to do, you can decide what capabilities and tools it needs:- Web search — Agents can use web search to look for real time information and get more relevant context from the internet.
- Tool / MCP agent — Calls APIs, databases, or external services via tools or Model Context Protocol (MCP).
- RAG agent — Uses embeddings and retrieval to answer from your own docs, knowledge base, or data.
- Code assistant — Uses tools to run code, read files, or search the codebase.
- Multi-step agent — Chains tool calls and reasoning over many steps (e.g. plan -> search -> summarize) using the AI SDK agent loop.